自测单元 1 一、选择填空题(每题 10 分,共 5 题) 题目1 — Is it possible for you to work out the plan tonight? —__________ 正确答案就是:I think so。
题目 2 — I think things have been a bit difficult for us the last couple of months。
—__________。
We've been working hard, but still getting behind。
正确答案就是:You’re right 题目 3 The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers. 正确答案就是:on how to 题目4 Even the best continually seek ways to ______ their skills、 正确答案就是:sharpen 题目 5 The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process。
正确答案就是:indicate 题目 6 二、听力理解:听录音,选择最佳答案(共 50分)。
请听录音: 操作提示:通过下拉选项框,选择答案、
1。
What kind of role is Melinda taking on for her job? 回答 A、 HR manager、
B。
Project manager、
.rotanidrooc tcejorP 。Cﻫ2、 How long will Melinda be trained for her new role? 回答
A. One month.
。htnom a flaH 、Bﻫ
C。
One year. 3. How often should Melinda report to the board on the progress of the project? 回答
。htnom a ecnO 。Aﻫ
。htnom a eciwT .Bﻫ
C. Once a week。
4。
What kind of contract can Melinda sign with outside contractors? 回答
A。
Permanent worker contract。
row—yraropmet dradnatS 。Bﻫker contract。
C、 Standard industry contract、 5、 Which one does NOT belong to Melinda's responsibilities? 回答
A、 Formulate the industry standard of payment。
B。
Manage and coordinate her project team.
C. Report the project progress to the board。
答案:1、C
2。B
3.A
4、B
5、A — Could you give us a speech on management functions some day this week? —________________。
正确答案就是:I"d love to, but I"m busy this week 题目2 — Is it possible for you to work out the plan tonight? —__________ 正确答案就是:I think so。
题目3 It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies. 正确答案就是:that 题目 4 The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process. 正确答案就是:indicate 题目 5 ______ CEOs spend planning, the more profitable their companies are. 正确答案就是:The more time 一、选择填空题(每题 10分,共 5 题) 题目 1 — We could let some of the staff work from home。________________? — That's a good idea、 正确答案就是:What do you think of it 题目 2
— This project is too big for me to finish on time. —________________. 正确答案就是:I"ll give you a hand 题目 3 The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers、 正确答案就是:on how to 题目 4
Supervisors should ______ their employees in two—way munication so that understanding takes place。
正确答案就是:engage 题目 5 ______ his anger the employees called him Mr、 Thunder, but they loved him、 正确答案就是:Due to 题目 6 二、阅读理解:根据文章内容,判断正误(共 50 分)。
?aikoN delliK ohWﻫ
fo pot eht morf llaf sti nialpxe ot detpmetta sevitucexe aikoNﻫthe smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was placent and 3) that its leaders didn"t see the disruptive iPhone coming.
It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company"s middle and top managers which led to company-wide inertia that left it powerless to respond to Apple’s game。
Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
The fear that froze the company came from two places. First, the pany"s top managers had a terrifying reputation. Some members of Nokia"s board and top management were described as “extremely temperamental" and they regularly shouted at people “at the top of their lungs”、 It was very difficult to tell them things they didn’t want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
Top managers thus made middle managers afraid of disappointing them、
Middle managers were told that they were not ambitious enough to meet top managers’ goals、
Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information。
Thus, middle managers directly lied to top management.
Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments、
Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection、 This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot。
It"s sales work、”
While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects、 To reduce this risk, leaders should coordinate with the varied emotions of the staff、 Nokia"s top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization、
操作提示:正确选 T,错误选 F、 1。
Nokia lost the smartphone battle because its technology is not as good as that of Apple.回答 2.
Nokia"s middle managers were frank to tell the truth, but the top ones didn"t listen to them。回答 3.
Nokia's top managers were too moody to hear anything good but harsh。回答 4、
Middle managers in Nokia delivered results more than they promised earlier、回答 5。
Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.回答
反馈 答案:1。
F 2、 F 3。
T 4、 F 5。
T — I think things have been a bit difficult for us the last couple of months. -__________、 We"ve been working hard, but still getting behind、 正确答案就是:You're right — Could you give us a speech on management functions some day this week? .________________—ﻫ正确答案就是:I’d love to, but I"m busy this week AT&T found that employees with better planning and decision—making skills were ______ to be promoted into management jobs。
正确答案就是:more likely ______ managers spend most of their time in face-to—face contact with others, but they spend much of it obtaining and sharing information。
正确答案就是:Not only do Supervisors should ______ their employees in two-way munication so that understanding takes place。
正确答案就是:engage — Is it possible for you to work out the plan tonight? —__________ 正确答案就是:I think so。
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers。
正确答案就是:on how to ______ CEOs spend planning, the more profitable their companies are。
正确答案就是:The more time
The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process。
正确答案就是:indicate — I think things have been a bit difficult for us the last couple of months。
—__________。
We’ve been working hard, but still getting behind、 正确答案就是:You’re right It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies。
正确答案就是:that 自测单元 2 一、选择填空题(每题 10 分,共 5 题) 题目 1 — If you can't say what you've e to say at the meeting, what"s the point? —____________________,but I think you might need to change your approach somewhat。
正确答案就是:I can see that 题目2 - Will you go on a picnic with us tomorrow? -____________________. 正确答案就是:I’m afraid I have no idea 题目3 Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon、 正确答案就是:that 题目 4 When the message finally reached the Command Center, it ____
______ “mutated” to become —“Send three and four-pence, we're going to a dance.” 正确答案就是:had 题目 5 What you need to do is to keep things short and sweet, just the ______、 正确答案就是:highlights 题目 6 二、完型填空(共 50分) 操作提示:通过下拉选项框选择正确得词汇。
What We Have Here: A Failure to Communicate
It is the 回答
thing. There are more ways than ever to municate with people, yet it sometimes seems like it is more difficult to connect — and stay 回答
— with anyone。
Should you 回答
off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno—ease of 回答
communication devices, conversations can still be troublesome、 Questions are asked and answered 回答
of order. Instructions and directions go half—read、 Meetings are botched、 Feelings are hurt。
反馈 答案:1、 weirdest 2。
connected 3、 shoot 4。
countless 5。
out 一、选择填空题(每题10 分,共 5 题)
题目 1 —How can you explain the latest situation? —____________________,I know it is all my fault. 正确答案就是:Sorry 题目 2 — If you can"t say what you’ve come to say at the meeting, what’s the point? —____________________,but I think you might need to change your approach somewhat。
正确答案就是:I can see that 题目 3 If demand is rising but the firm __________ from
munication failure, then stocks will fall and there will be understaffing、 正确答案就是:is suffering 题目4 In today’s environment, __________ people are often burned out, it’s important for employees to have a personal connection with you and the work you believe in。
正确答案就是:where 题目 5 He’s left now, but productivity hasn't ______that much。
正确答案就是:picked up 题目6 二、阅读理解:根据文章内容,完成选择题(共 50分)。
munication Failure
ep naht repeed tol a seog "noitacinummoc“ fo gninaem ehTﻫ
ople often think、 munication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages、 A failure at any point in this chain can result in ineffective munication、
Ineffective munication can be disastrous、 There is a famous story of a British Army Commander who sent the message “Send reinforcements, we’re going to advance。” back to his mand Center, through a long chain of subordinates、 When the message finally reached the mand Center, it had “mutated” to become —- “Send three and four-pence, we"re going to a dance、” The reinforcements never arrived、
You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people、 It is highly unlikely the same message you started with will be the one you end with。
In a business, there are three main types of communication failure。
Each has its own indicative signs、
•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points。
The firm will not be allocating resources in step with the shifts in demand。
If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing、 If the inverse happens, there will be a surplus of stocks and overstaffing.
•The second type is executive failure, where munication to trigger specific events/actions is either late, lacking or in error、 The symptoms of this are a general loss of direction in the pany or departments, a loss of co—ordination and an increase in plaints from customers as things happen late or not at all.
•The final type is human failure、 This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication、 This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff、 Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips。
操作提示:通过题目后得下拉选项框选择正确答案。
1、 Confirming reception of the sent messages means 回答 .
A、 the messages are sent to right receivers
B。
the messages are correctly understood
C。
the messages are correctly understood by right receivers 2。
In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?回答
A。
Conceiving。
.gnidneS 。Bﻫ
、gnivieceR .Cﻫ3。
What is Chinese whispers?回答
A。
Who whispers in Chinese。
nuora egassem ssap ot emag A 、Bﻫd in a whisper。
lat yllamron t’nod ohw elpoep esenihC 、Cﻫk very loudly。
4、 Allocative failure does NOT happen when 回答 、
ecalp thgir eht ot seog noitamrofni thgir eht 。Aﻫ
B。
a company gathers false information
noitamrofni tcerroc eht .Cﻫis not received by the right department or person 5. According to the passage, which of the following cases does NOT belong to human failure?回答
A。
Decreasing creativity across departments.
B。
Inadequate munication between departments。
C。
Increasing customer complaints. 反馈 答案:1、 C 2、 A 3。
B 4. A 5。
C 一、选择填空题(每题 10 分,共 5 题) 题目 1 - Will you go on a picnic with us tomorrow?
—____________________。
正确答案就是:I’m afraid I have no idea 题目2 —____________________identify the problems that have been occurring?— fo tol a desuac yraG htiw dah ew smelborp eht ,wonk uoy sa ,lleWﻫfriction among the team、 正确答案就是:Are you able to 题目3 Every time I tried to say something, he would ______ to something else. 正确答案就是:move on 题目 4 Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon。
正确答案就是:that 题目5 What you need to do is to keep things short and sweet, just the ______. 正确答案就是:highlights 题目 6 二、完型填空(共 50 分) 操作提示:通过下拉选项框选择正确得词汇。
What We Have Here: A Failure to Communicate
It is the 回答
thing、 There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay 回答
— with anyone。
Should you 回答
off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of 回答
communication devices, conversations can still be troublesome. Questions are asked and answered 回答
of order. Instructions and directions go half-read、 Meetings are botched。
Feelings are hurt。
答案:1、 weirdest 2、 connected 3。
shoot 4。
countless 5、 out 一、选择填空题(每题 10 分,共 5 题) 题目 1 -How did your meeting go yesterday? — ____________________actually, it was really frustrating、 正确答案就是:Not so good 题目 2 — If you can't say what you've come to say at the meeting, what’s the point? —____________________,but I think you might need to change your approach somewhat、 正确答案就是:I can see that 题目 3 Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips、
正确答案就是:that 题目 4
Who was ______ the meeting? 正确答案就是:chairing 题目 5 When the message finally reached the Command Center, it __________ “mutated” to bee —“Send three and four-pence, we’re going to a dance、” 正确答案就是:had 题目 6 二、阅读理解:根据文章内容,判断正误(共 50分)。
Habits of Highly Effective Communicators
It"s no secret that good leaders are also good municators。
Indeed, communication and leadership are inextricably tied。
How can you galvanize, inspire or guide others if you don’t communicate in a clear, credible and authentic way? Here are 5 essential munication practices of effective leaders:
1、 Mind the say-do gap、 Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say。
If your actions don"t align with your words, you are storing up trouble for the future。
2、 Make the plex simple。
Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add plexity. Say what you mean in as few words as possible。
3. Find your own voice。
Use language that’s distinctly your own; let your values e through in your communication。
Correct use of language and grammar are important, of course, but don"t bee overly fixated on eloquence for eloquence"s sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4。
Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don"t hide behind a puter and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way、 In today’s environment, where people are often burned out, it"s important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you’re engaged and that you care about them and their work、
5、 Listen with your eyes as well as your ears。
Effective munication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears、 Because you are in a position of authority, others may be reluctant to express their real opinions to you directly。
You won"t always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues、 操作提示:正确选T,错误选F。
1。
Communication and leadership don't always go hand in hand。回答 2、 The say-do gap happens when people misunderstand their leader's intention。回答 3. Using technical jargon makes a leader convincing。回答 4。
Communicating sincerely is always the best、回答 5、 Observation is as important as munication when you want to know what people really think。回答 答案:1. F 2。
F 3、 F 4. T 5. T —How did your meeting go yesterday? — ____________________actually, it was really frustrating. 正确答案就是:Not so good Every time I tried to say something, he would ______ to something else。
正确答案就是:move on I think the primary ______factor is there's been so much absence la
tely、
正确答案就是:contributing When the message finally reached the Command Center, it __________ “mutated” to bee —“Send three and four-pence, we're going to a dance.” 正确答案就是:had —____________________identify the problems that have been occurring? -Well, as you know, the problems we had with Gary caused a lot of friction among the team。
正确答案就是:Are you able to If demand is rising but the firm __________ from
munication failure, then stocks will fall and there will be understaffing. 正确答案就是:is suffering He"s left now, but productivity hasn"t ______that much。
正确答案就是:picked up -How can you explain the latest situation? —____________________,I know it is all my fault. 正确答案就是:Sorry In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in、 正确答案就是:where He"s left now, but productivity hasn’t ______that much. 正确答案就是:picked up Who was ______ the meeting? 正确答案就是:chairing 自测单元 3
一、选择填空题(每题 10 分,共5题) 题目 1 —_____________
— I’d like to have this film developed、 正确答案就是:May I help you? 题目2— Will you help me arrange a meeting with Mr、 Brown, please? —_____________ 正确答案就是:Sorry I can't、 I have to finish my project right now、 题目 3
In high school, I am equally comfortable______as a member of a team and independently。
正确答案就是:working 题目4
The team creates an environment ______ people are fortable in communicating, advocating positions, and taking action。
正确答案就是:in which 题目 5 Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute、 正确答案就是:viewed 题目6 阅读理解:根据文章内容,判断正误(共 50 分)、 Tips for Team Building
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beli
efs and actions back at work、
I"m not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort。
You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
• Form teams to solve real work issues and to improve real work processes、 Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem、
• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven’t agreed on how they will deliver a product or service, or the steps required to get something done。
• Build fun and shared occasions into the organization’s agenda - hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park、 Hold a monthly pany meeting, sponsor sports teams and encourage cheering team fans.
• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together。
• Celebrate team successes publicly、 There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for pany merchandise and gift certificates、 The only thing limiting you is your imagination。
If you do the types of teamwork building listed above, you"ll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together. 操作提示:正确选 T,错误选 F。
1. Team building event is traditionally related to playing games at resort。回答 2、 The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building。回答 3、 “Retreat” in the first paragraph means withdrawal of troops after a defeat。回答 4。
Ice breaking motivates team members pete with each other。回答 5、 A good teamwork culture enables individuals make more efforts together。回答 答案:1。T 2、F 3、F 4、F 5。T — Could I borrow your iPad for a few hours? _____________-ﻫ正确答案就是:Sure, here you are。
Enjoy your time、 I have been very lucky to have had ______ managers during my career so far。
正确答案就是:terrific How do you get your members to ______ as a team? 正确答案就是:pull together
I like to think ______、
I am always the one finding new ways to a situation or challenge、 正确答案就是:outside of the box — I am sorry for what I have said to you。
_____________—ﻫ正确答案就是:Don"t think any more about it。
-_____________
- 、depoleved mlif siht evah ot ekil d"Iﻫ正确答案就是:May I help you? If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page。
正确答案就是:can get
I have been very lucky to have had ______ managers during my career so far。
正确答案就是:terrific
The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action、 正确答案就是:in which 二、阅读理解:根据文章内容,完成选择题(共 50 分)。
A Teamwork Game
A team of about 35 employees had come together for a team building event。
They were a young, bright and enthusiastic team。
However, one of their chief problems was the fact that they wouldn’t share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria、 All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room、
In the center of the room was a big box of balloons that hadn't been blown up yet、 The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round。
In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room。
After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity。
In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon。
The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much be
tter at problem solving when we are working together, not individually、"
Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals。
Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team。
操作提示:通过题目后得下拉选项框选择正确答案。
1、 This team building event was aimed at 回答 。
A。
helping these young, bright and enthusiastic employees bee more concentrated on their work
wonk srebmem maet eht gnikam 。Bﻫhow to share information or solutions and cooperate with each other
elarom maet pu gnidliub 、Cﻫ2. This event was held in 回答 。
A。
a self-service restaurant
pohs eeffoc a .Bﻫ
moorssalc a 、Cﻫ3. About how many team members were out of the second round of the activity?回答
A、 30.
B。
35。
C. 5、 4。
Which statement below is correct?回答
b rieht dnuof dah maet eht fo eno yreve ,dnuor dnoces eht nI 。Aﻫalloons after 15 minutes、
deksa erew srebmem maet eht ,dnuor driht eht nI 、Bﻫthem to find the balloon with their name on it amongst the hundreds of other balloons in the room.
byreve ,dnuor driht eht nI 。Cﻫody had their own balloon with help from others within 2 minutes、 5. What was the event going to teach these employees?回答
A、 Sharing and cooperating with other team members is more efficient when they are working together.
nwo 'seeyolpme no ylelos gnisucoF 、Bﻫ
pursuits is not allowed in workplace。
b desuac si krowmaet fo eruliaF 、Cﻫy individual、 反馈 答案:1。
B 2。
A 3。
C 4。
C 5。
A I like to think ______。
I am always the one finding new ways to a situation or challenge、 正确答案就是:outside of the box I believe that I have a lot to contribute ______ a team environment, and am fortable in both leadership and player roles、 正确答案就是:to The majority of these team challenges ______ anywhere。
正确答案就是:can be delivered — What are your teammates like? —_____________ 正确答案就是:They are all warmhearted and helpful、
How do you get your members to ______ as a team? 正确答案就是:pull together — What are your teammates like? _____________-ﻫ正确答案就是:They are all warmhearted and helpful. —_____________
- 。depoleved mlif siht evah ot ekil d’Iﻫ正确答案就是:May I help you? Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute。
正确答案就是:viewed If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page. 正确答案就是:can get
Regular and concrete feedback is important ______ who is not performing up to her potential。
正确答案就是:when dealing with a worker I like to think ______、
I am always the one finding new ways to a situation or challenge. 正确答案就是:outside of the box 自测单元 4 — Wow! This is a fantastic project!
I"ve never known you’re so creative、 —
__________ 正确答案就是:Thanks for your compliments。
— Do you mind if I use vouchers to spend in a restaurant? —ﻫ__________ 正确答案就是:Not at all、 Go ahead。
______ the job, employers don't want to hire people who are difficult to get along with. 正确答案就是:Regardless of All the team members tried their best. We lost the game, _________. 正确答案就是:however Learning new things has always been a great ______ for me. 正确答案就是:motivator 二、阅读理解:根据文章内容,完成选择题(共 50 分)。
How Google Continues to Keep Employees Happy
Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture、 With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire pany。
Working for Google es with perks that most other organizations can"t provide -— bowling alleys, free haircuts, gym memberships, and shuttles to and from work、 The company"s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
Back when the pany was just a start—up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at、 Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the pany、
“It’s less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that’s what"s going to make us successful,” said Karen May, the Vice President of people development at Google。
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging、 Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs。
Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs、
“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen," May said、
Google does just that by hosting employee forums every Friday, where they discuss the 20 most—asked questions、 Employees have access to all pany information, adding a sense of trust, and employees and leaders work together to solve problems。
操作提示:通过题目后得下拉选项框选择正确答案。
1、 How would you describe Google?回答
ynap lanoitanretni dezis—muideM .Aﻫ
B。
Large global enterprises
C. Large American company
2、 Which one does NOT belong to the methods that Google motivate its employees?回答
A、 Promoting the employee who has more influence on Google the higher job position。
emoh neewteb seeyolpme eht gnilttuhS 、Bﻫand office、
。ecalpkrow ni tnempiuqe gniniatretne gnireffO 。Cﻫ3、 Who founded Google?回答
nirB yegreS dna egaP yrraL 、Aﻫ
B。
Karen May
C、 Sergey Brin 4. If you are a normal employee of Google, what could you do EXCEPT?回答
A、 Know all information of Google and discuss questions with your leaders.
B、 Only work for the project you choose、
C、 Play bowling with your colleagues and get away from mundane errands、 5、 What is Google’s secret to success?回答
.stcudorp hcet-ih gnitavonnI 。Aﻫ eeyolpme eht ot yralas hgih gniyaP 。Bﻫs and practicing strict management、
C、 Valuing the happiness of its employees as much as innovating good products。
答案:1. B 2、 A 3. A 4. B 5。
C - You"d better not push yourself too hard。
You can ask the team and listen、 - __________ 正确答案就是:You are right 、—Can I get you a couple of tea?
._________________________—案答确正ﻫ就是:That"s very nice of you An appreciated gift and the gesture of providing it will ______ your coworker's day。
正确答案就是:light up
I think a big part of it is ______ we know how to have fun on the job、 正确答案就是:that ______ clearly municate with and actively listen to employees is essential to improve their performance、 正确答案就是:Being able to — __________
— You might as well write a thanks-note. 正确答案就是:Could you suggest some ways of the rewards? All the team members tried their best。
We lost the game, _________. 正确答案就是:however I think a big part of it is ______ we know how to have fun on the job.正确答案就是:that The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.
正确答案就是:excels — Wow!
This is a fantastic project!
I"ve never known you"re so creative。
—
__________
正确答案就是:Thanks for your pliments。
— __________
— You might as well write a thanks-note、 正确答案就是:Could you suggest some ways of the rewards? All the team members tried their best. We lost the game, _________、 正确答案就是:however 二、阅读理解:根据文章内容,判断正误(共 50分)。
The Right Way to Motivate Employees
It's important for a CEO to be passionate and enthusiastic, but there"s a line of professionalism that must always be maintained。
According to a report from the technology website Venture Beat,
PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn"t have the passion to use the products they work for。
According to the website, part of the leaked letter reads:
“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn’t even remember their PayPal passwords、 That’s unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available。
That’s the only way we can make them better, and better."
“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere、”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal。
As an executive, you certainly want your employees to use and promote your products。
However, when faced with a situation where staff isn"t embracing what they make, you need to investigate the root of the problem -— not threaten。
When faced with internal problems, good executives start by asking “why”。
They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it。
Sending out a one—sided note about the problem is not leading, it"s retreating。
Leadership starts by listening、 Good executives need to get out among the staff and ask questions and listen without judgment or reaction。
The fact that pany employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self—reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
• Why are you not using the app?
• What is it that we can do to ensure you use our app?
• What do you need from me?
操作提示:正确选T,错误选 F。
1、 A CEO only needs to be passionate and enthusiastic、回答 2。
It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords。回答 3、 “A one-sided note” refers to the root of PayPal"s problem.回答 4、 When faced with internal problems, good executives find the root of a problem in their executive team first。回答 5、 Good executives need to give feedback immediately when they are listening to the staff、回答 答案:1。
F 2、 T 3. F 4. T 5、 F — Do you mind if I use vouchers to spend in a restaurant?
__________ -ﻫ正确答案就是:Not at all。
Go ahead。
______ the job, employers don"t want to hire people who are difficult to get along with、
正确答案就是:Regardless of ______ clearly municate with and actively listen to employees is essential to improve their performance、
正确答案就是:Being able to — Wow! This is a fantastic project!
I"ve never known you"re so creative。
__________
—ﻫ正确答案就是:Thanks for your compliments、 Companies are ______ interested in your soft skills ______ they are in your hard skills.
正确答案就是:as…as… Self-esteem needs might include the ______ from a workplace。
正确答案就是:rewards 二、听力理解:听录音,判断正误(共 50 分)、 请听录音: 操作提示:正确选“T”,错误选“F”。
1. Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning、回答
2. Brad from human resources supports Scott’s idea、回答 3。
Carlotta is the manager of HRD.回答 4、 Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things.回答 5. The prize-winner cannot choose the prize that costs more than $500。
7、 The prize—winner can only have material awards and no day off.回答 答案:1.F 2。T 3、F 4.F 5、T —Can I get you a couple of tea? -_________________________.正确答案就是:That’s very nice of you Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.正确答案就是:as if Learning new things has always been a great ______ for me、 正确答案就是:motivator An appreciated gift and the gesture of providing it will ______ your coworker"s day。正确答案就是:light up 自测单元5 一、选择填空题(每题10 分,共 5 题) 题目 1 - Do you know where I can repair my motorcar? ____________ —ﻫ正确答案就是:Around the street corner。
题目2 — Why didn"t you come to my birthday party yesterday? — ____________ 正确答案就是:Sorry, but my wife had a car accident。
题目 3 At a rough ________, we will take another four weeks to finish this plan、
正确答案就是:estimate 题目 4 Please ask the solicitor what his ________ would be to take the case to court、 正确答案就是:fee 题目 5 Good work ________ good pay。
正确答案就是:deserves 题目6 二、阅读理解:根据文章内容,判断正误(共 50 分)。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively、
Performance management helps employees to develop their u...
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